Guided By Values, Focused On Quality, Committed To Results
Code of Ethics
Strongly committed to the principles of corporate social responsibility, the GRIND MASTER Group not only strives to ensure full legal compliance but also to promote the best market practices for achieving sustainable development while recognizing the interests of its many stakeholders.
Quality Policies
At Grind Master, we believe in delivering the best, much like John Deere’s famous words: “I will never put my name on a product that does not have in it the best that is in me.” Our approach to quality is backed by a thorough inspection process at three levels—Part Level, Aggregate Level with MQR, and Machine Level. With specialized machinery and turnkey solutions, we combine modular technology elements with tools, support, and process know-how. Our Integrated Management System focuses on continuous improvement, helping us maintain the high standards we strive for in every project.
At Grind Master, we believe in the principle of 100-1=Zero. A machine may have a hundred things going right, but it only takes one thing wrong to make it fail. Our quality mantras reflect this mindset. If there’s doubt, we build a test. The hard work happens within our walls, so there are no hiccups or last-moment surprises. Training is continuous until systematic working feels second nature. Getting it right the first time, every time, is non-negotiable. The details and the bigger picture matter – perfection comes from paying attention to both.
Grind Master Policies
ISMS Policy
Grind Master has vowed to adopt, implement, and maintain an Information Security Management System (ISMS) that complies with the ISO 27001:2013 Standard. To that end, the management has set to implement this policy to outline their expectations clearly while management also vows to be committed themselves and provide guidance to achieve the following outcomes:
- Information will be protected against unauthorized access.
- Confidentiality of information will be assured.
- Integrity of information will be assured.
- Regulatory and legislative requirements will be met.
- Business Continuity plans will be produced, maintained, and tested.
- Information security training will be available to all employees.
- All breaches of information security, actual or suspected, will be reported to and investigated by the Information Security Officer.
Privacy Policy
Grind Master Machines Private Ltd. (“Grind Master,” “Company,” “we,” “us,” “our”) is committed to protecting your personal information and privacy. This policy explains how personal data is collected, how it’s used, and the safeguards in place to protect it. The policy follows applicable laws, rules, and regulations.
Agreement to Privacy Policy
By using the Grind Master app or website on a mobile device, you consent to the privacy policy. This includes consenting to the use and disclosure of information, as detailed below. Additional privacy policies may apply, as outlined on the Grind Master website.
This privacy policy may be updated from time to time and will be revised on the website.
01 What is Personal Data/Information?
“Personal data/information” refers to any data related to a person that can identify them, whether directly or indirectly, and includes sensitive information as defined by applicable law.
02 Collection of Information
- Direct Collection: Grind Master collects personal information when you register on the website, portals, apps, or social media accounts.
- Indirect Collection: We may also collect data during interactions via post, phone, email, or through authorized third-party sources like dealers, vendors, or business partners.
- Data Collection Standards: Grind Master only collects information that is necessary for its functions and does so through lawful means.
- Use of Cookies: We use cookies to analyze web traffic and personalize user experiences. By browsing the site or clicking “Accept,” you consent to our use of cookies.
03 Use & Processing of Information
- By visiting Grind Master’s digital platforms and providing your information, you agree to its processing, transfer, and use as outlined in this policy.
- The collected information is used for business, marketing, and monitoring your engagement with our platforms to improve our services.
- Grind Master will obtain consent for data use where required by law. However, we may not require consent if the data is necessary for contract completion, or if legal requirements demand its use.
04 Disclosure & Transfer of Information
- Grind Master may share personal information with business partners when necessary, ensuring those partners have adequate systems in place to protect your data.
- We do not disclose your personal information for purposes other than those outlined in this policy, unless with your consent or as required by law.
05 Retention and Suspension of Personal Information
- Retention: Personal data is retained for as long as necessary to fulfill legal or regulatory obligations, or for legitimate business purposes.
- Suspension: Grind Master will delete or suspend the use of personal data if it is no longer necessary, the consent period has expired, or due to legal obligations.
06 Data Security
Grind Master takes security seriously and implements measures to protect your personal data against unauthorized access, loss, or misuse. While we strive to secure information transmitted via the internet, we cannot guarantee absolute security during transmission.
07 Contact Us
If you notice any security breaches or wish to review, correct, or update your personal information, please contact us at marketing@grindmaster.co.in. We will respond within a reasonable time frame.
08 Jurisdiction
This privacy policy is governed by the laws of India, and any legal disputes will be subject to the courts of Aurangabad, Maharashtra.
09 Liability Disclaimer
Grind Master makes no guarantees regarding the accuracy, availability, or reliability of information provided on its platforms. We disclaim all warranties and are not liable for any damages resulting from the use of our website or services.
If you have any concerns with our services, your sole remedy is to discontinue use.
Grind Master reserves the right to disclose your personal information without prior consent if necessary to comply with legal obligations, protect Grind Master’s rights, or enforce the terms of use.
Respectful Workplace Policy
We recognize our responsibility to build and maintain a respectful workplace where all employees are treated with dignity, and disrespectful behavior of any kind is strictly prohibited. A safe working environment is conducive to achieving strong and productive industrial relations, better reputation, and greater productivity. Therefore, Grind Master adopts this Respectful Workplace Policy to create a culture of respect and to ensure compliance with the Sexual Harassment of Women at the Workplace (Prevention, Prohibition, and Redressal) Act, 2013 (SHWWA, 2013).
